Terms of Service

1. What the Service Does

Extractation is an AI-assisted literature review tool. You provide a research topic, and the service:

1. Analyses your topic and develops a search strategy
2. Searches academic databases (PubMed, OpenAlex, Europe PMC)
3. Screens results against inclusion and exclusion criteria
4. Retrieves and reads the full text of relevant papers
5. Extracts structured data from each paper
6. Writes a thematic literature review with citations
7. Formats the output with a methodology section, reference list, and PRISMA flow diagram

The output is delivered as a working draft — a high-quality starting point for your own academic work. It includes a methodology section that accurately describes the process performed, a complete reference list with verifiable citations, and an audit trail you can share with your supervisor.

What the service is not

Extractation does not replace your academic judgement. It does not submit work on your behalf. It does not interact with your university. The output is a draft for you to review, edit, and make your own before submission.

We do not represent that the output will achieve any particular grade or meet the specific requirements of any institution, programme, or assessment.

2. Eligibility

Anyone may use Extractation. You need a Google or GitHub account to sign in. By using the service, you confirm that you have the legal capacity to enter into these terms.

You may create only one account. Creating multiple accounts — for example, to circumvent usage limits — is not permitted and may result in account termination.

3. Academic Integrity

This is the most important section of these terms. We designed Extractation to support responsible academic work, and we provide tools to help you use it well.

Your output, your responsibility

The literature review we generate is a working draft. It is your responsibility to:

• Review the output thoroughly — read the review, check the citations, assess the analysis
• Edit and refine it — make it your own. Add your perspective, adjust the argument, strengthen areas that need it
• Comply with your institution's policies — every university has its own rules about AI-assisted work. You are responsible for understanding and following yours

We cannot monitor or enforce how you use the output after download. That is between you and your institution.

Tools we provide

To help you use Extractation responsibly, we include:

• Working Draft label — every output is clearly marked as a working draft, not a final submission. You can remove this label before downloading if you prefer
• AI Use Declaration — a pre-filled declaration that describes exactly what the pipeline did, which you can include with your submission. It lists the databases searched, papers screened, and AI models used
• Audit Trail — a downloadable document showing the full chain from search strategy to final review, which you can share with your supervisor to demonstrate your engagement with the research process

These tools are there to help you. Using them is your choice — we recommend it, but we do not require it.

What we are not responsible for

We are not responsible for any academic, professional, or institutional consequences arising from how you use the output. This includes, without limitation:

• Academic misconduct proceedings
• Grade outcomes
• Institutional disciplinary action
• Any requirement to resubmit or redo work

We are a tool provider. Your university's academic integrity policies govern what you may submit — not our terms of service.

4. Acceptable Use

You agree not to:

• Share your account credentials with anyone else
• Create multiple accounts to circumvent usage limits or for any other purpose
• Use automated tools or bots to access the service
• Attempt to reverse-engineer the pipeline, extract prompts, or copy the underlying technology
• Submit topics designed to generate harmful, illegal, or abusive content

We reserve the right to suspend or terminate accounts that violate these terms.

5. Payment

Pricing

Each literature review costs £79, paid as a one-time payment per run. No VAT is applicable.

Step 1 is free. When you enter a topic, the service analyses it and develops a search strategy at no cost. This lets you evaluate the research question and search strategy before committing. You may run up to 2 free previews without payment.

Steps 2-8 require payment. After reviewing your Step 1 results, you pay £79 through Stripe to proceed. The pipeline then executes the full literature review.

Payment processing

All payments are processed by Stripe. We never see or store your card details. Stripe's terms apply to your payment transaction.

Price changes

We may change our prices at any time. Any run you have already paid for will be completed at the price you paid. Future runs will be charged at the then-current price, which you will see before purchasing.

6. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel distance purchases of digital content.

Before the pipeline starts processing (pre-Step 2): You may cancel for any reason and receive a full refund.

Once you proceed to Step 2: At the payment stage, you will be asked to confirm:

“I request that Extractation begins processing my literature review immediately, and I acknowledge that I will lose my right to cancel once processing begins.”

You must actively confirm this before the pipeline starts — the pipeline will not begin processing until you do. We will not pre-select this for you. Once you confirm and the pipeline begins processing, your statutory right to cancel is waived in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

This waiver will be confirmed in your order confirmation email.

7. Refunds

When you get a full refund

• Before the pipeline starts — if you cancel before Step 2 begins, you receive a full refund, no questions asked
• Pipeline technical failure — if the pipeline fails due to a technical issue on our end and cannot produce an output, you receive a full refund

When you get a free re-run

If the pipeline completes but the output quality is significantly below what we describe — for example, a substantial portion of citations are missing or the review is materially incomplete — you may request one free re-run with adjusted parameters.

To qualify, the issue must be a demonstrable shortfall in the output against the service description, not a change of mind about your topic or approach. We review re-run requests manually.

One re-run is available per original purchase. Contact us at support@extractation.com to request one.

When refunds are not available

Once the pipeline has completed successfully and delivered your literature review, no cash refund is available. This is because:

• The service has been fully performed
• API costs have been consumed in processing your review
• The output has been delivered to you

This is consistent with your acknowledgement under Section 6 that you waive the right to cancel once processing begins.

Refund timeline

Approved refunds are processed within 14 days via Stripe to your original payment method.

8. Library Access

Extractation allows you to connect your university library proxy so the pipeline can retrieve full-text papers using your existing institutional access.

Your responsibilities

• By connecting your university library, you confirm that you have legitimate access through your institution (e.g., as a current student or staff member)
• You accept responsibility for complying with your institution's acceptable use policy for library and electronic resources

What we do and do not do

• Extractation does not circumvent or bypass access controls — it uses your own authenticated access to retrieve papers you are entitled to read
• Extractation applies rate limits to respect publisher and institutional terms of service
• Your login credentials are sent directly to your university's authentication system and are never stored by us (see our Privacy Policy for details)

Disconnecting

You may disconnect your library access at any time from your account settings. Disconnecting immediately deletes your session data, including the encrypted session token.

9. Your Content and Intellectual Property

You own the output

The literature review generated by Extractation belongs to you. You may use it, edit it, publish it, or share it as you see fit, subject to your institution's academic integrity policies.

Our limited licence

While your review is stored on our platform, we retain a limited, non-exclusive licence to store and display it within your account for the purpose of delivering the service. This licence terminates when you delete the run or your account.

We do not use your reviews, topics, or any other content you provide to train AI models, improve our service, or for any other purpose beyond delivering your literature review.

We do not use your content for marketing unless you explicitly consent (for example, providing a testimonial).

We own the platform

All intellectual property in Extractation — including the pipeline, algorithms, prompts, interface, and documentation — belongs to us. These terms do not grant you any rights to our intellectual property beyond using the service as described.

10. Disclaimers

Extractation is provided on an “as is” and “as available” basis.

We take quality seriously — the pipeline is designed to produce rigorous, evidence-based literature reviews with verified citations and transparent methodology. However:

• We do not represent that the output will meet the specific requirements of any university, programme, or assessment
• We do not represent that the output will achieve any particular grade or academic outcome
• We do not represent that the output will be free from all inaccuracies — AI-assisted research may contain errors, and you should verify claims and citations before relying on them
• We do not represent that the service will be available without interruption

Your statutory rights under the Consumer Rights Act 2015 are not affected by these disclaimers. If the service is not of satisfactory quality, not as described, or not fit for a particular purpose that you made known to us, your statutory remedies apply.

11. Limitation of Liability

Liability cap: Our total liability to you for any and all claims arising from your use of Extractation is limited to the total amount you have paid us in the 12 months preceding the claim.

Excluded losses: We are not liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to:

• Lost grades or academic outcomes
• Academic misconduct proceedings or disciplinary action
• Missed deadlines
• Lost opportunities (academic, professional, or otherwise)
• Loss of data beyond what we store on the platform

What we cannot exclude: Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under the Consumer Rights Act 2015

12. Account Termination

By you

You may delete your account at any time through your account settings. There is no ongoing commitment, cancellation fee, or notice period.

When you delete your account, your data enters a 30-day recovery window (see our Privacy Policy for details), then is permanently deleted.

By us

We may suspend or terminate your account if you:

• Violate these terms (particularly the acceptable use provisions)
• Use the service fraudulently
• Create multiple accounts

If we terminate your account, any paid run already in progress will be completed and delivered before termination takes effect. We will not terminate a paid run mid-processing.

We may also discontinue the service entirely with 30 days' notice by email. In that case, any paid runs not yet started will be fully refunded.

What survives

The following sections survive termination of your account: Section 3 (Academic Integrity — your responsibilities), Section 9 (Intellectual Property), Section 10 (Disclaimers), Section 11 (Limitation of Liability), Section 13 (Indemnification), Section 14 (Governing Law), and this survival clause.

13. Indemnification

You agree to indemnify us against any claims, damages, or expenses arising from:

• Your use of the output in a way that violates your institution's academic integrity policies
• Your breach of these terms
• Your violation of any third-party rights

This indemnification is limited to what is reasonable and enforceable under English law. We will not seek to enforce it in a way that is disproportionate to the circumstances.

14. Governing Law and Disputes

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

We encourage you to contact us first if you have a concern — most issues can be resolved informally and quickly. Reach us at support@extractation.com.

15. Changes to These Terms

We may update these terms from time to time.

Material changes — such as changes to pricing, refund policy, liability terms, or how we handle your intellectual property — will be notified to you by email at least 30 days before they take effect.

Non-material changes — clarifications, formatting corrections, or updates to reflect changes in law — may be made without advance notice. The “last updated” date at the top will always reflect the most recent change.

Each literature review you purchase is governed by the terms in effect at the time of purchase. If you disagree with updated terms, you may stop using the service and delete your account.

16. General

• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force
• Entire agreement: These terms, together with our Privacy Policy, constitute the entire agreement between you and Extractation
• No waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later
• Assignment: You may not assign your rights under these terms. We may assign ours in connection with a sale, merger, or reorganisation of the business, and we will notify you if this happens
• Force majeure: We are not liable for any delay or failure caused by circumstances beyond our reasonable control, including third-party service disruptions, infrastructure outages, or internet connectivity issues

Contact

General support: support@extractation.com

Data protection: privacy@extractation.com

Address: 85 Markfield Avenue, Manchester, M13 9AX